Have your travel plans been cancelled?

Find out how we can help you.

Steps to take first

We advise you to contact the airline, hotel booking site, travel agents etc. to try to resolve with them directly. The outcome may be a refund or offer of an alternative such as booking another date or credit vouchers.
Note: If you have accepted an alternative offer from the third party, we will not be able to assist you.

Raise a claim

Let’s review if you can raise a claim, follow the instructions on the next page.

Raise a travel claim

Useful links

Get in touch

Card customers
Loan customers
0371 402 3419*
Finance agreement customers
0371 402 8905*
Insurance (incl. motor) customers
Motor finance agreement customers
0371 512 1983*

*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.

Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England – company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland – company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited.

© Creation 2021